Description: Provides high quality assist to Technical Service Team to achieve customer satisfaction and commercial viability. Requirements: EducationCollege degree above, major in science or engineering is preferable Experience： At least 2 years in services secretary/assistant. Other skills： Fluent English both in written & spoken Initiative, self-motivated and good team player Good negotiating and communication skillsGood assessing situations/problems and logically finding solutions. Main tasks: Responsible for service hotline. Responding to customer’s question and service requests in good manner. Dispatch and schedule service engineers accordingly. Pass all requests beyond service responsibility to respective staff to follow up.Handling service quotation and service contract.Spare parts ordering.Timely enter service report information into service system (SAP system) and update, manage all data.Accurate record and update instrument installed base.Keep update to service engineer schedule in system (Innosoft).Support service training on training registration, training record update and training logistics.Perform other related duties and responsibilities as assigned

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